November 29, 2008

Burden

The funny thing about growing up the youngest and the most sickly offspring is that, after having been subjected to so much care and attention from so many people, there'll be a time when you promise to never ever be a burden to anyone anymore.

There may be those who find this kind of attention addicting, but not me.

I made that promise when I was in high school, after surviving the most fatal illness I incurred so far. It started with something very simple, "I promise to keep myself healthy," but it worked: I became less of a burden to anyone.

Age complicates a lot of things, and keeping this promise has involved more than just not having anyone give you a sponge bath.

Though many times I have faltered, the promise still and will always stand.

I just want to try to always leave something better behind, for anyone.

***

My officemates made the decision a lot easier. Judging by the frustrated looks in their faces after watching Twilight, I knew I have to watch the movie first before reading the books.

I’m more into increasing margin of satisfaction.

***

After completing this year's business survey, I was eager to see for myself just how bad corruption is for two of the relatively more problematic government agencies: the Philippine National Police (PNP) and the Land Transportation Office (LTO).

My experience in getting a vehicle clearance from the Traffic Management Group (TMG) was just an indication why the public gave poor sincerity ratings to PNP.

Two out of the three fees that you will be asked to pay will not have an official receipt. One of those two you have to give because the macro-etching staff will insist that they are not getting paid by PNP at all, while the other is an optional fee to cut transaction process from three days to two hours.

And this office is a mini-blackhole – if you pay something, make sure that it’s in the exact amount, or you’ll never see your “sukli” finding their way back to you.

Dealing with LTO, on the other hand, was a refreshing surprise, thanks to their little office where I had the transfer of ownership for our old AUV processed.

The LTO Camp Aguinaldo Extension office, in my opinion, is a beautiful work in progress towards cultivating a culture of counter-corruption in government. There was not a single shady character going the compound around asking people what they want or what they need to do – they talk only when you ask them.

In every bulletin board, you’d find posters saying, “We do not tolerate fixers”. Very re-assuring. It intrigues me, however, why the Inspectors stationed at the office entrance have to put on dark sunglasses every time they evaluate your documents.

I have no complains about corruption in this little office.

But I do hate how the relatively older staffs would whip out their mobile phones and take their sweet time composing SMS while the queue gets longer.

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